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  • Where is KeyLab located?
    KeyLab is a 100% mobile car key replacement service—we don’t have a physical store. Whether you need a spare car key or a full replacement due to lost keys, we come to you, wherever you are in Auckland.
  • Can you replace the battery in my car key?
    Unfortunately, no. Due to our mobile business model, we don’t offer battery replacement services. However, replacing a car key battery is usually simple to do yourself. Here’s how: Search "how to replace car key battery [your car model]" on YouTube for step-by-step video instructions. Purchase the correct battery from stores like Bunnings or PBTech.
  • Do you service areas outside of Auckland?
    Our standard service range is 15km from Auckland CBD, but we do make exceptions, especially during summer. We frequently service Bethells Beach, Piha, and even Waiheke Island.
  • Can you help if I’ve lost my car keys on Waiheke Island?
    Yes! Unlike most locksmiths, we are uniquely positioned to service Waiheke Island. Our mobile setup allows us to travel using the passenger ferry instead of the vehicle ferry—helping you save on costs.
  • Do you cut house or building keys?
    No, sorry. KeyLab specialises exclusively in car keys.
  • Do you accept AfterPay?
    Yes! We accept Afterpay with no additional fees. Please ensure: You have Afterpay set up on your phone. NFC payments are enabled for in-person transactions.
  • Can I get a WINZ quote?
    No, sorry. We are not WINZ-approved, and WINZ will not accept a quote from us.
  • Can you really replace my car keys on-site?
    Yes! Most car keys can be replaced on-site in a single visit, including proximity remotes and smart keys. Car key technology has evolved significantly over the past 27 years since electronic keys were introduced, and we have the expertise to handle even the most advanced key systems.
  • I have an aftermarket alarm and lost my keys. Can you help?
    Aftermarket alarms can complicate lost key situations. You have two options: Replace the remote – This requires knowing the manufacturer of the alarm system. If your car has window stickers or installation records, this may be possible. If not, finding a compatible remote can be difficult. Remove the alarm – KeyLab offers aftermarket alarm removal as an additional service, which can be done when we replace your lost keys.
  • Are the keys you provide genuine?
    We offer genuine OEM car keys upon request, but in many cases, we recommend high-quality aftermarket alternatives. Why? Aftermarket keys often fix design flaws in the original manufacturer’s keys, making them more durable and long-lasting (10+ years longer in many cases). Some Auckland locksmiths unknowingly sell knockoff keys as genuine—these may look identical but contain cheap internal components that fail quickly. At KeyLab, we guarantee quality—whether it’s OEM parts or top-tier aftermarket options, we provide keys that are built to last.
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